Greater consumer protections for heat network customers across England, Scotland, and Wales have been introduced for the first time, shielding over 500,000 households and businesses from unfair price hikes. Ofgem, the energy regulator, will oversee heat network operators, enabling action against unjust price increases and poor service. Customers will receive itemized billing, clearer service agreements, and priority support for vulnerable individuals, including elderly residents and those with health conditions. A £47 million fund will support four heat network projects in London, Sunderland, and Salford. Vulnerable customers will be protected from forced pre-payment meter installations, and transparency measures will improve complaint resolution processes. The changes aim to align heat network standards with traditional energy services, ensuring fair treatment and reliable service for all users.
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Original source: https://www.gov.uk/
https://www.gov.uk/government/news/heat-network-customers-to-be-shielded-from-unfair-price-hikes
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