On 1 April 2026, the Valuation Office Agency (VOA) was transferred into HM Revenue and Customs (HMRC) and ceased to exist as an executive agency. The VOA will now handle property valuations for business rates and Council Tax as part of HMRC’s functions. The move, announced in April 2025 at the Tax Update: Simplification, Administration and Reform event, aims to reduce duplication, improve efficiency, cut costs, and enhance transparency. Officials estimate that the change will save between 5 % and 10 % of VOA administrative costs by the 2028‑2029 tax year. Dan Tomlinson, Exchequer Secretary, said the integration supports a tax system that works for businesses and taxpayers. Angela MacDonald of HMRC highlighted the shift as part of its transformation roadmap. Core services, including valuation checks, band challenges, and rent officer work, will remain unchanged. The VOA customer helpline and online form stay available; caseworker emails will change to @hmrc.gov.uk.
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