After an investigation into over 4,500 complaints about technical problems on the application portal that occurred on 14 April 2026, the Federal Office for Logistics and Mobility has concluded its review. Applicants who can demonstrate that they were affected by the outage now have the option to submit their applications retroactively. To prevent performance issues, the portal will reopen in a staggered manner for these submissions. Applicants will receive notification about the outcome of their individual review and whether they qualify for the retroactive submission option. The agency requests that no further inquiries be made about the status of individual cases, and it will provide updates as they become available.
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