HM Revenue & Customs announced on 2 July 2026 that its HMRC app was used almost 100 million times in 2025‑26, up 28 % from the previous year, as part of its Transformation Roadmap update. The app logged 7.6 million unique users and 2.8 million new users, and the department aims to reach 10 million users by April 2027. One‑in‑seven PAYE taxpayers now check their pay before it lands in their accounts, helping them plan finances. The rollout has cut the number of postal letters by 15 million over the past three years and reduced call waiting times to an average of 12½ minutes. HMRC plans to end post‑by‑default by summer 2027 and cut letters by 75 % by 2028‑29, saving £50 million a year. Additional measures include AI‑driven compliance tools and the integration of the Valuation Office into a digital‑first system.
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