Ofqual has fined Excellence, Achievement & Learning Limited (EAL) £150,000 for repeated failures in delivering apprenticeship qualifications. The issues included assessing learners against incorrect standards, improper management of results, and flawed appeals processes. Forty-four learners were affected by errors in assessment plans, with eight having certificates revoked. Thirteen others faced issues with EAL’s appeals process. An Ofqual audit identified systemic weaknesses in EAL’s systems, including inadequate controls for correcting errors and ensuring proper assessment standards. EAL admitted failures in assessment delivery, results management, and appeals handling. The regulator noted that while most affected learners were not impacted in terms of progression, EAL has outlined steps to prevent recurrence. Ofqual will verify compliance with these measures. Amanda Swann, Ofqual’s Executive Director for Delivery, emphasized the seriousness of the failures and the need for accountability in assessment processes.
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