The Competition and Markets Authority (CMA) has secured compensation for hundreds of heating oil customers impacted by suppliers canceling orders during price spikes. Suppliers canceled orders when heating oil prices surged, potentially breaching contracts. The CMA found that hundreds of customers who ordered through an intermediary site were affected. Customers received refunds for original orders but had to buy replacement oil at significantly higher prices or went without fuel. The CMA estimates customers may have paid £150–£350 more for replacement heating oil. Those who purchased replacement oil will receive compensation covering the price difference, while others will have their original orders honored. Around 800 customers have been notified, with more to follow. Eligible customers must provide receipts for replacement orders. The CMA continues to finalize arrangements. Sarah Cardell, CMA CEO, emphasized heating oil as a necessity. Prices rose 64% in March 2026 compared to February, with some areas seeing over 90% increases. Average prices remain elevated compared to pre-conflict levels.
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